MADE TO ORDER

ALL PIECES ARE MADE TO ORDER. PLEASE ALLOW 48 HOURS FOR ORDER PROCESSING AND AN ADDITIONAL 5-7 BUSINESS DAYS FOR CRAFTING. CUSTOM PIECES ARE AVAILABLE UPON REQUEST. CONTACT INQUIRES@IHAVEVERTIGO.COM WITH DESIGN SPECIFICATIONS TO RECIEVE A QUOTE. PLEASE ALLOW 1-2 WEEKS FOR CRAFTING.

SHIPPING

VERTIGO IS NOT RESPONSIBLE FOR SHIPPING COSTS. WE SHIP DOMESTIC AND INTERNATIONAL. ALL ORDERS ARE HAND-PACKAGED WITH CARE TO ENSURE THE PROTECTION OF YOUR PURCHASE. UNLESS REQUESTED OTHERWISE, ALL ORDERS ARE SHIPPED VIA UNITED STATES POSTAL SERVICE (”USPS”). RATE AND SHIPPING SPEED ARE SELECTED BY THE CUSTOMER UPON CHECKOUT.

VERTIGO IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. ALL PRODUCTS PURCHASED FROM IHAVEVERTIGO.COM ARE TRANSPORTED AND DELIVERED TO YOU BY AN INDEPENDENT CARRIER NOT AFFILIATED WITH, OR CONTROLLED BY VERTIGO. TITLE TO THE PRODUCTS PURCHASED ON THE WEBSITE, AS WELL AS THE RISK OF LOSS FOR SUCH PRODUCTS, PASSES TO YOU WHEN VERTIGO DELIVERS THESE ITEMS TO THE CARRIER.

CONTACT INQUIRES@IHAVEVERTIGO.COM WITH ANY FURTHER QUESTIONS OR ALTERNATIVE SHIPPING REQUESTS.

RETURNS

ALL SALES ON IHAVEVERTIGO.COM ARE FINAL. IN THE EVENT THAT YOU RECEIVE AN ITEM THAT YOU BELIEVE IS DAMAGED OR DEFECTIVE, PLEASE EMAIL WITHIN 48 HOURS OF RECEIVING YOUR ITEM AND INCLUDE PROOF OF PURCHASE, DESCRIPTION OF THE ISSUE, AND PHOTO DOCUMENTATION. VERTIGO RESERVES THE RIGHT TO DENY ANY REQUEST FOR RETURN OR EXCHANGE.

REPAIRS

VERTIGO STANDS BEHIND THE CRAFTSMANSHIP OF EACH PIECE AND OFFERS COMPLIMENTARY REPAIRS FOR WORKMANSHIP-RELATED ISSUES WITHIN SIX MONTHS OF PURCHASE. AFTER THIS PERIOD, REPAIR AND RESTRINGING SERVICES ARE AVAILABLE STARTING AT $50, WITH ADDITIONAL COSTS FOR REPLACEMENT GEMSTONES AS NEEDED. CLIENTS ARE RESPONSIBLE FOR SHIPPING ITEMS TO THE STUDIO, AND RETURN SHIPPING IS PROVIDED ONCE THE REPAIR IS COMPLETE. STANDARD TURNAROUND IS 2-3 WEEKS. ALL REPAIR REQUESTS ARE SUBJECT TO APPROVAL.

CUSTOM BELT SIZING

YOUR DESIRED LENGTH IS REQUESTED UPON ORDER CONFIRMATION OF A BELT PURCHASE. THE MEASUREMENT PROVIDED IS THE LENGTH THAT THE BELT WILL BE MADE ACCORDING TO. ADJUSTMENTS BEYOND THE ONE-TIME SIZE SUBMISSION ARE NOT INCLUDED IN YOUR PURCHASE AND WILL INCURR A FEE AGREED UPON BY DESIGNER AND CUSTOMER DEPENDING ON THE REQUEST.

BELT ADJUSTMENTS

ALL BELT PURCHASES REQUIRE CUSTOM SIZING. IF YOU ARE NOT SATISFIED WITH YOUR CHOSEN LENGTH UPON RECEIPT, ALTERATIONS CAN BE REQUESTED AT A RATE OF $25 PER ADJUSTMENT. VERTIGO RESERVES THE RIGHT TO DENY ANY REQUEST FOR ADJUSTMENTS.

PRODUCT CARE

OUR GENUINE STONES, GOLD VERMEIL, AND STERLING SILVER MATERIALS ARE DURABLE AND TARNISH RESISTANT. GIVEN THE DELICATE NATURE OF OUR HAND-MADE PRODUCTS, PLEASE WEAR AND STORE WITH CARE. STONES AND CLASPS CAN BE REFRESHED WITH A POLISHING CLOTH. WE RECOMMEND STORING CHOKERS, PENDANTS, AND MEDALLIONS IN THEIR DESIGNATED DUST BAG AND LAID FLAT WHEN NOT IN WEAR. BELTS ARE RECOMMENDED TO BE PACKED FLAT FOR TRAVEL.